Installation and update help.

Moving from another platform? We’ll help migrate your existing data to Transport Book as part of onboarding. Tell us what you use today, and we’ll work through the move with you.

On Windows, install from the Microsoft Store — it is signed, installs without administrator rights, and Windows keeps it updated. On any other computer, or when you cannot install software, open the web app at my.transportbook.app instead. Use the Android production app for the mobile companion. Drivers get their own app, Transport Book Driver, and sign in with their mobile number once the office switches them on from their employee record. It works with workspaces hosted on the Transport Book server, which includes every free trial.

Yes. Sign in at my.transportbook.app and work on the live records your organisation keeps on the Transport Book server — the same screens, the same roles and permissions, and the same numbers the desktop shows. Nothing is installed, nothing needs updating, and a change made in the browser is on every desktop the next time it syncs. Available to organisations whose workspace is hosted on the Transport Book server, which every free trial started on the website is. For an older workspace, write to support to confirm whether yours is, and to move it if not.

They are the same workspace: the same screens, the same roles and permissions, and the same records. The desktop app keeps a full copy of your data on the machine, so it works without a connection, opens attached documents from your own storage, and updates itself through the Store or its installer. The web app installs nothing and is always current, but it needs a connection while you work, prints PDFs through the browser, and opens attached documents from your connected storage or from one of your organisation’s computers that is online.

No. The browser keeps no copy of your records, so it waits for the connection to return and tells you when it is retrying. Use the desktop app on any machine that must keep working through an outage.

A current version of Chrome, Edge, Firefox or Safari, and an internet connection while you work.

They are the same application from the same build. The Store copy is installed and updated by Windows; the downloaded .exe checks our release feed and updates itself. Use the direct installer only if the machine cannot reach the Store.

Yes, on the desktop. Records are written to a database on your own machine first, and sync through the Transport Book server when the connection returns. Features that call an outside service — maps, GPS, fuel cards — need a connection at the moment you use them, and the web app needs one throughout.

On the desktop, in a local database in your user profile, synchronised with your organisation’s workspace on the Transport Book server. The web app works on that server copy directly and keeps nothing in the browser between sessions. Attached documents go to the storage you nominate — your Google Drive, OneDrive, or S3 bucket — or, with no cloud storage, they are shared directly between your organisation’s own computers.

The APK is installed directly rather than through Google Play, so Android asks you to approve the download source.

The current ARM64 DMG is distributed manually and is not yet signed and notarized.

The downloaded .exe installer is not yet code-signed, so Windows SmartScreen may say it "protected your PC" from an unrecognised app. Check that you downloaded it from transportbook.app and that its SHA-256 checksum matches the one on the download page, then choose More info → Run anyway. The Microsoft Store copy is signed by Microsoft and shows no warning.

The Microsoft Store copy is updated by Windows. The downloaded NSIS installer checks the official release feed and offers updates in the application. The MSI package is no longer published and never updated itself, so machines installed from it should move to the Store copy or the installer.

If you started a free trial on the website, you chose your username and password there, and your sign-in links were emailed to you. Anyone else is given an account by their organisation’s administrator, from the staff accounts screen.

Start one at https://transportbook.app/start-trial: verify your mobile number, choose a username and password, and your organisation's workspace opens straight away, with nobody approving it. The trial lasts 30 days. When it ends, your data stays readable — you can still sign in, look things up and export — for 30 more days, but nothing new can be saved until you upgrade, which you can ask for from the banner in the app. One free trial is allowed per mobile number and per GSTIN.

Transport Book is priced per truck, not per user. Starter covers up to 5 trucks for ₹7,999 a year (or ₹849 a month billed monthly). Fleet covers 6 to 50 trucks at ₹150 per truck per month billed yearly (₹1,800 per truck per year), or ₹195 per truck per month billed monthly. Large fleets of 51 or more trucks are quoted, from ₹100 per truck per month. All prices exclude GST (18%). No setup fee. Drivers on the driver app and office users are included at no extra charge. Every plan starts with a 30-day free trial at https://transportbook.app/start-trial; the full table is at https://transportbook.app/pricing.

Open https://transportbook.app/reset-password, enter your username and the mobile number on your account, and type the one-time code we send by SMS to choose a new password — every "Forgot password?" link in the apps opens the same page. If your account has no verified mobile number, ask your organisation's administrator to set a new password for you from the staff accounts screen.