Refund and cancellation policy
Ask within 30 days of paying and we refund you. Nothing renews automatically.
Last updated: 3 November 2026
Refunds within 30 days
If you ask within 30 days of a payment, we refund the whole of it, with no questions asked. This covers a yearly payment, a renewal and a payment for fleet growth.
How to ask
Email [email protected] with your organisation’s name and your receipt number.
How and when the money comes back
We send the money back to the card, bank account or UPI ID you paid from, through Cashfree Payments, the company that took the payment. We start it within 3 working days of your email, and your bank usually shows it within 5 to 7 working days after that.
What happens to your plan
The period you were refunded for ends when the refund is made. A fleet within the Free limit moves to Free, and a larger one becomes read-only. Your records are not deleted, and you can still sign in, read and export them. If you were refunded for fleet growth, your plan goes back to the fleet size you had paid for before.
After 30 days
Payments are not refunded after 30 days, except where we made a mistake or the law requires it. Your plan keeps running until its end date.
Paid twice or charged the wrong amount
If you were charged twice or the wrong amount, write to us at any time and we will refund what you should not have paid. Money that does not match your plan is flagged to us automatically, and we will contact you about it. If money left your account but no payment shows in the app, your bank usually returns it by itself within a few working days; if it does not, write to us.
Cancelling
Nothing renews automatically, so there is nothing to cancel to stop being charged: if you do not pay again, the plan ends as the terms describe. A payment link you have not paid simply expires after 7 days and costs nothing.
To delete the organisation, an administrator uses Settings in the app. We do not refund the paid time left automatically; this refund policy applies, so ask within 30 days of paying if you want your money back. Deleting is scheduled: everyone is signed out, an administrator can cancel within 30 days, and then the data is removed. Payment records are kept as tax law requires.